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ADVANCED SUPPORT

ADVANCED SUPPORT

that keeps your AMRs in motion

that keeps your AMRs in motion

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GUIDING YOU FROM THE FIRST STEP

expert assistance FOR SMART OPERATIONS

We understand that investing in autonomous mobile robots (AMRs) is just the beginning. Ensuring their seamless operation and maximum uptime is where our AI-powered support system comes into play. With intelligent diagnostics, predictive maintenance, and real-time assistance, we keep your operations running efficiently and without disruption.

COMPREHENSIVE MAINTENANCE

STRUCTURED SERVICE & SUPPORT

We provide clear and structured task sets for maintenance, outlining required competencies, spare parts, and preventive maintenance plans. Additionally, transparent instructions for procedures & communication ensure smooth interactions between clients and suppliers regarding servicing, maintenance, and warranty processes.

Service plans that keep your operations running smoothly

tailored to meet your specific needs

Bronze plan

  • First-line technical support (SL1)
    Monday to Friday from 8:00 to 16:00 CET
  • Response to tickets within 3 hours
  • Standard second and third-line support
  • Reporting errors using the general account in MAXIMO
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Silver plan

  • First-line technical support (SL1)
    Monday to Friday from 8:00 to 22:00 CET
  • Response to tickets within 1 hour
  • Elevated priority for second 
and third-line support
  • Reporting errors using named accounts in MAXIMO and via e-mail 
(requiring e-mail address authorization)
  • Annual / 3-year service package available as an option
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Gold plan

  • First-line technical support (SL1)
    24/5 or 24/7
  • Response to tickets within 1 hour
  • The highest priority for second and third-line support
  • Reporting errors using named accounts in MAXIMO, e-mail (requiring e-mail address authorization), and other publicly available forms of communication
  • Annual / 3-year service package available as an option
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AI-driven predictive maintenance & optimization

Our support ensures seamless robot operation by utilizing real-time AI-powered diagnostics to proactively detect and resolve issues before they impact performance. With advanced predictive analytics, we don’t just fix problems—we prevent them, maximizing uptime and optimizing operational efficiency.

Intelligent task assignment

ensuring optimal utilization of each robot

Smart ordering of task execution

reducing idle time and boosting fleet efficiency

AI-powered Kanban
prediction

proactively dispatching AMRs for seamless material flow

Traffic flow
optimization

preventing congestion through advanced AI traffic management

Collision avoidance

improving task execution speed through real-time ai-based path corrections

Maximizing unused areas

increasing operational coverage and output

With our intelligent support infrastructure, you gain not only exceptional technical assistance but also a future-proof system that continuously evolves with AI-driven insights.

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